How to create an article | User Support | DMI

Follow these steps to create a new article:

1. Select Create at the top-right of your DMI page.
2. Select Create a new article.
3. Choose the community in which you would like to add the new article. If you have created communities, you can choose any community from the list (e.g., Company Lounge, Human Resources, IT Department.) where you have permissions to author an article. If your community permits articles outside of communities you may find the "Top level community option"

4. Enter a headline for your article.

• An optional Enable Anonymous Comments checkbox appears below the title. By default only community members can comment on your article. Selecting this box will enable guests to comment on the article without requiring them to become a member and log in first.

5. Provide a short summary of your article.
6. Type in your content using the WYSIWYG editor. You can use the dropdown menus or icons to format text, insert images/videos/links, create tables, or edit the HTML source code.
7. Select a parent category such as News or Press Release, and an optional sub category. Note: Community admins can add new categories for the community.

Optional fields:

• Publication date – Set a future publishing date if you would like to delay publication. If a publication date is not selected, your article will be published immediately. However, if a workflow is active and no set publication date is set, the article will proceed through the workflow.

• Featured Image – Upload a featured image to draw readers into your content. The image will appear below the title once the article has been published.

• Tags – Add important keywords to your article to make your content easier to find. Simply type the tag and press enter. Use communities to separate multiple tags, or use an underscore or a dash to combine two words (e.g., Customer-Support).

• Attach Files – Upload related files (documents, images, videos, etc.) and embed them in your article. Click (show) to access the upload menu, then drag and drop files or click to select them.

• Meta Information – Click (show) to access entry boxes for the meta title, meta description, and meta keywords. Repeat the article title, summary, and keywords here to help users find your article.

• Related articles – Embed a related article by typing its title and clicking add.

8. Once you have finished, click Publish, or select Save as Draft to save your progress and return later.